1. General Information
1.1 Chehobo.com reserves the right to change and modify these terms and conditions at any time.
1.2 Our booking system can be used solely for the individual customers up to 9 people. The reservation offers to allocate in single, double, triple, or quadruple rooms or for a maximum of five people sorted out into single rooms.
1.3 Hotel has the right to cancel bookings made for more than 9 pax from the same agent and similar dates or to modify rates and booking conditions.
1.4 During fair periods or specific events the maximum number of pax rule doesn’t apply and hotel has the right to cancel, modify rates and booking conditions after the confirmation.
1.5 We do not accept abuses of the system. The reservations are accepted from Chehobo.com on the basis of "Good Faith"; it will not be permitted to hold spaces from successively reselling, resulting in cancellation. Any of misconduct as mentioned earlier, it’s considered as “breach of contract” and will allow Chehobo.com the freedom of cancelling any booking and ending the contract in use.
1.6 It is not accepted to use our system for solely price comparison. If no booking has been made in a period of 3 months consecutively, will allow Chehobo.com to end the contract in use.
1.7 All of the information (written or in images) presented on the website are exclusive for use of Chehobo.com and they cannot be copied, printed or spread to a third party if not upon authorization of the same.
1.8 All of the information notes on the hotels and pictures are to give you a general idea about the hotel. Chehobo.com cannot be held responsible in any way if the results are inaccurate or incomplete. For your protection, Chehobo.com will not accept direct communications with your clients by phone, fax or email. It will be our responsibility to immediately inform you if this occurs.
1.9 Your company will be totally responsible for the payment of the bookings implemented through our website.
1.10 It is the agency’s responsibility to enter the correct email address while signing up to Chehobo.com system. Since this email address will used for all communications regarding bookings made through the system, it is the agency’s responsibility to provide the correct email address.
1.11 Chehobo.com cannot guarantee the actual bedding type in the room or any special request like non smoking room or high floor. Chehobo.com will forward such requests to the hotel but it will be subject to the availability of the hotel at the time of the arrival.
1.12 The hotel’s classification in stars mentioned in our system is the one stated by the hotel itself and it is possible to be changed at any time. Chehobo.com aims only to give general information and cannot be held responsible for the star rating nor the hotel information.
1.13 Refunds will be done only through the Original Mode of Payment.
2.1 The prices are final at the time of confirmation. The booking will be finalized for the total amount confirmed on the system.
2.2 Rates are confidential and must not be disclosed or used in negotiations with a hotel/supplier or third party.
2.3 We reserve the right to amend all rates quoted in the event of any changes in Government taxes. Any such charges will affect new and existing bookings for passengers who have yet to stay at the hotel or utilise the service booked.
2.4 At certain time, bookings may have a price confirmed which is higher than the rate we publish and even the normal rack rate. This is usually due to a hotel charging because of a difficult or busy periods (E.G. Trade Fairs & Sporting Events) In this case the rate on the booking confirmation will supersede the normal rate published.
2.5 The rates displayed on the Chehobo.com system are valid for leisure use only. If the client of the agency is not travelling for leisure purposes and if it becomes known, Chehobo.com cannot be held responsible if the hotel charges at the rack rate or higher rate than original booking. Also the hotel has the right to cancel the booking if the passenger is attending any conference, congress, convention, trade fair or any special event and if they consider that you are blockings rooms over one of the periods.
2.6 In the rates that are displayed in the system tourist, local or city taxes may not be included. City tax information might be displayed on the remarks part in the voucher but not always. If you are not sure please contact our reservation team at [email protected] and ask us.
3. Client Nationality
3.1 When the nationality of the client is entered while making a search the agency confirms that the nationality of the passport of the client is entered. The rates displayed after the search results will be for the nationality entered during the search so any incorrect nationality entered may cause financial loss. Chehobo.com cannot be held responsible for such financial loss.
4. Resort Fees
4.1 Chehobo.com cannot be held responsible for the resort fees that hotel especially in the US might charge. This fee is charged by the hotel directly and Chehobo.com has no control over this practice.
5. Extra Charges Made by the Hotel
5.1 Chehobo.com has no responsibility for the extra charges such as parking fees, mini fridge, safety box, television remote, sauna swimming pool use etc. Such charges should be paid by the client directly to the hotel.
5.2 Chehobo.com tries hard to inform the clients about the supplements such as gala dinners or compulsory dinners during festive seasons but Chehobo.com cannot be held responsible for such supplements implemented by the hotel.
6. Fair Periods
6.1 During fair periods, Exhibitions, Sporting Events etc. our prices may be closer to those rack rates of the hotels. We advise informing the client that the price paid may sometimes be higher than that portrayed by the hotel, to avoid dispute.
6.2 Should any such date periods change or new rates apply these will be confirmed at time of booking and invoiced at the applicable rate. You must therefore check with your client to pay the increased price. If not you should cancel or amend the booking.
6.3 Occasionally you may be asked for the prepayment of the entire stay. If such prepayment should not reach us within the dates discussed, we reserve the right to cancel the reservation without issuing further warnings.
6.4 Some hotels may stipulate that bookings during Fair periods or high season are for a minimum stay. Once accepting the booking you will be liable for all the nights whereby no refund will be given. If cancelling or departing earlier full charges will apply.
6.5 Rooms may not be held for these periods in fictitious names. In this case non-arrival charges may be incurred.
6.6 Trade Fairs/Special Events bookings must not be made with fictitious names for you to hold space. Hotels might reject bookings made with abbreviations like TBA.
6.7 During fair periods some hotels does not accept bookings for more than 3 rooms for the same period so after making the booking you will be informed accordingly.
7. Emission of Hotel Vouchers
7.1 The system permits you to issue vouchers relative to your reservations: they could be personalized with your company logo. In any case where the system makes errors, Chehobo.com will hold itself responsible. You may continue to issue your vouchers keeping details unchanged from that issued automatically by the system, mentioning the supplier’s name that will provide the payment for the room. All the payments for extras are to be collected from the client.
7.2 In the case in which we received an invoice from the hotels/suppliers with your voucher enclosed in which appears more nights than the system confirmed, we will send your invoice for the additional nights.
8. No Show
8.1 In case of a “no show” an invoice will be issued for the amount displayed in the cancellation policy at the time of booking. Amount can be up to 100% depending of hotel/supplier terms.
9. Cancellations and Amendments
9.1 The reservations must be cancelled directly on the website and they will usually have the terms of cancellation show in the reservation. The acknowledgment in return will be the confirmation of cancellation, and it will be taken as the date & time for the cancellation. The client is liable to pursue the acknowledgment.
9.2 At the time of booking the real name of passenger has to be properly noted. Hotels might refuse any change of name and Chehobo.com can’t be held responsible. This can happen in any hotel but especially for US hotels in some cases, name changes are not allowed. In such cases the booking may need to be cancelled and re-booked if there is still space available. If the hotel rates had changed then the new rates will apply.
9.3 Cancellations after the deadline will results in an invoice for the amount stated in the cancellation policy at the time of booking.
9.4 The Client or the Customers clients are not allowed to cancel or amend directly with the hotel. Any cancellations or amendments made directly with the hotel are not considered valid. The client should make all the cancellations or amendments and/or early check outs with Chehobo.com authorisation using the online system or through email.
9.5 During particular periods (world fairs, congress or events), the terms of cancellation could be different from those standard. Pay attention to those unusual cases.
9.6 Any amendment is on request and is not guaranteed.
9.7 In some cases a decrease of number of night still can increase the overall booking price. This is because there might be a promotion happening when the original booking is made and that promotion may not be valid anymore.
9.8 Any kind of amendments might be considered as a new booking by the hotel/supplier and this may cause the change of the daily rates. In this case, Chehobo.com will reflect the changed rates to the client.
10. Book out
10.1 In cases where the hotel booked is closed, overbooked or has maintenance problems and cannot provide the rooms booked, Chehobo.com is responsible for providing an alternate with the similar category of the original hotel.
10.2 Chehobo.com cannot be held responsible for the losses for the reallocation as it is beyond the control of Chehobo.com.
10.3 Chehobo.com will always try to provide a better alternative and/or compensation whenever possible but better alternative and/or compensation are not contractual in case of book out.
10.4 Chehobo.com will contact you by email or a message in the system as soon as the prior relocation notice is sent by the hotel/hotel supplier. However some hotels might relocate the bookings at the time of check in so we might fail to inform you before the arrival date which is beyond the control of Chehobo.com.
11. Pending Reservations
11.1 In some cases the hotel is available in the search results but when booking is done the final status appears as pending. This is due to the fact that the allotment might be booked by another agency just before your booking is processed or due to some technical issue.
11.2 A booking is confirmed only when the status comes as confirmed.
11.3 The Chehobo.com operation team will get back to you regarding this reservation within 48 hours and we will do our best to reconfirm it as on some occasion it is not possible so we would ask you to book an alternative hotel.
12.1 In no circumstance may someone disclose the prices, terms and conditions published on our website, if it doesn’t personally apply to your company. We reserve the right to interrupt every work relationship, with consequences of the cancellation based on your practices, if we should recognize a misuse as such.
13.1 We accept Visa, MasterCard, Paypal and American Express.
Note: Chehobo.com payments will be charged in USD. If you are paying in any other currencies the amount will be converted into USD using the exchange rate on the day at the time of the payment.
13.2 As a cash or credit card client, payment has to be done BEFORE the cancelation deadline. If you pay by bank transfer money has to be in our account BEFORE the cancellation deadline. If the funds has not been received in our bank account the Chehobo.com system will automatically cancel your reservation at cancellation deadline 5.00PM UK TIME.14. Responsibility >
14.1 Chehobo.com functions as an intermediary. We will not be held responsible for any damage that could derive to the clients from catastrophic events, floods, earthquakes and all those situations and conditions that cannot be linked to our company as acts of negligence.
15.1 In case of emergency or if you have problem at the hotel/transfer the agency or the end customer has to call us +44 (20) 39 051 051 and we are available 24/7 or [email protected]). Please take note we will NOT CONSIDER any complain/refund if you do not call the above number in case of problems with our services.
15.2 In a case of disputes or protests, the complaint should come to us written in the best way possible within Fifteen days of the last day of the occupancy and only if the agency or the end customer previously called the Chehobo.com emergency phone at the time of problem. After this deadline nothing else will be taken into consideration.
15.3 If the client leaves the hotel before the check-out date, an invoice will be issued for the full stay and if the hotel confirms a reduction, it will be our responsibility to issue a credit note for the amount to refund. It is compulsory for the client before leaving the hotel to ask for a written declaration that states the exact date in which the stay was terminated and its availability to carry out the refund from the hotel. This document should be presented to Chehobo.com in order to get the refund for the unused nights.
15.4 Chehobo.com does not take any responsibility for the quality of the hotel you have booked. Any complaints relating to hotel facilities, standard or quality do need to be brought to the attention of the hotel management at the time of the stay so the hotel can be given the opportunity to try to rectify the situation. If you have done this and not received a satisfactory resolution to the problem please contact Chehobo.com ([email protected]). If an offer or reduction is made by the hotel where Chehobo.com is required to resolve the issue later, the passenger will need to provide proof of this in writing endorsed and signed by the hotel.
15.5 Chehobo.com team will get back to you between 5-30 working days depending upon the nature of your query.
16. Hotel Information and Facilities
16.1 Chehobo.com works very hard to provide the most updated and correct hotel information but because of reasons beyond our control we cannot be held responsible for the hotel information, pictures and facilities of the hotel displayed on the website. Please do not hesitate to contact us or the hotel if any facility or a feature is important to you. Otherwise Chehobo.com again cannot be held responsible.
16.2 Hotel maps in the system are for information purposes only. For accurate information please refer to the address of the hotel in the voucher. For travelling directions and complete location information it is advised to contact the hotel directly.
16.3 In order to provide you the best available rate with the widest range of hotels, Chehobo.com has access to different wholesalers, providers and hotel chains. On a rare occasion hotel mapping can be an issue from our side so there might be times when the hotel displayed in the search results can be replaced with another hotel on the booking form. The correct hotel name and address is displayed on the booking page and on the confirmation page so Chehobo.com can not be held responsible if the agency proceeds with this booking. It’s the client’s responsibility to check all the booking details (hotel name, hotel address, dates, room types, price etc.) before/after completing the reservation.