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CHEHOBO.COM Frequently Asked Questions

1. Questions about corporate and user accounts

Chehobo.com is a sales and trade system designed specifically for travel and tour agencies as well as corporate organizations, allows them to purchase cheap hotel, tour and flight tickets.
Chehobo.com provides a password protected system for all travel agencies to book travel related services worldwide with net rates.
You can register by submitting the register form on b2b.chehobo.com and chehobo.com then you can start using our platform.
The business model of Chehobo.com be formed of Local Franchises, agents and corporate clients which are connected to the system via Franchises. The model of Chehobo.com helps to solve problems and find solutions locally for every user.
No, Chehobo.com system is absolutely free of charge for all travel agencies and corporate businesses
Please click the “Recover Password” link where you log in to the site. You will be able to reset your password by using this link.
If you would like to de-activate your account, you can reach to Manage Account then you can de- activate your account. Also you can send email to support@chehobo.com about your request.
Our system is checking your email address, that’s why you can only create one account for one email address.
You can go to B2B page and click on “Manage Account” then can click “Add new user”. If you fill the form and send it the account will be created. Please note that you can only create one account via one email address.
Chehobo.com gathers its rate from dozens of local and strong suppliers. Then it brings you the lowest rates with different alternatives. That’s why, Chehobo ‘s rate always gives you the lowest rate for 90% of the hotels compare to other systems.
Chehobo.com brings you the rates of and 600.000+ hotels from 200 countries, 70.000 cities.
Chehobo.com is complete travel solution. Hotel, Flight and Transfer work on system. Right now it’s on process for Tours, Rent a car, Event booking services.
The reports can only visible for agent admins. In the system admin can see reports for reservations, accounts, users, status of the bookings etc. You can reach the reports on “Manage accounts” screen.
English, Dutch, Deutsh, French, Italian, Spanish, Turkish, Thai, Georgian, Roman, Russian is available right now. The hotel descriptions are essentially in English.

2. Questions about organization,

Yes, about these request kindly contact us via support@chehobo.com for further information.
We only offer net rates on the system.
You can edit your mark ups by going to Manage Account function,
Yes we accept group reservations through our email address support@chehobo.com and through our group request form on the website.
Kindly send email to support@chehobo.com for your request, then we will get back to you immediately.
For your requests and questions, kindly send email to support@chehobo.com
Our system is %100 web based. You can use with all of the web browsers. Also you can download our mobile applications via AppStore and Google Play.
You can subscribe to Chehobo.com via Twitter, Facebook, Youtube and LinkedIn. You can follow our events thought these platforms.
You can find the contact details in Chehobo.com. If there is no franchise in your country, you can temporarily start working directly with Chehobo.com

3. Questions about services,

We work with room allotments with hotels so the availability is really there. However at the time of booking even if showed available it happens that the booking doesn’t go through and is not confirmed due to technical reasons or update of allotment in the system. Please note that a reservation is confirmed ONLY when the status in the system is CONFIRMED. If you cannot get confirmation, please try to find another hotel which has availability.
The rates displayed are per room per night prices. The rate which you see on the screen, calculated for the all parties of the accommodation and for all nights. When you mouse over to the price, you will be able to see the rate per room per night.
Some of our hotel contracts are done with breakfast and some hotels are contracted without breakfast. You can find the information for the meal type in the search results.
Yes we accept group reservations through our email address support@chehobo.com and through our group request form on the website.
You can use the messages part in our system to contact our reservations department via reservation@chehobo.com Please note that amendments will be done ONLY if you send a request in writing.
The cancellation policy is provided to you after you click on the "Book Now" button on the search results. The cancellation policy might differ from booking to booking so it is very important to check the cancellation policy before making the booking.
You can see the cancellation policy on the booking voucher, If the policy is available to cancel you can perform the cancellation on the system. If you purchased a booking which is not able to cancel or non-refundable. That would be not available to perform the cancellation. You can communicate with your agent or send email to reservation@chehobo.com
Policies about amendment and cancellation stated on the vouchers, through these rules you can contact your agent or send email to reservation@chehobo.com. If the cancellation is not available, you will not be able to make amendment. For amending the guest names you can send email reservation@chehobo.com
All of the bookings are creating in the electronic systems, because of the time differences the hotel confirmations cannot be immediate. For all of your request or questions about your bookings kindly contact us via reservation@chehobo.com
If you click on the name of the hotel on the search page, you will be able to find all of the information.
Booking Voucher which will be printed from the system and you ID Document or Passport will be enough for check in.
You can contact us 24/7 via our call center service, kindly call us about emergency at + 44 (20) 39 051 051.
Kindly contact us via reservations@chehobo.com or call us at + 44 (20) 39 051 051. Then our staff will help you immediately.
Our system works on the real time availability data, so unavailable hotels might not displayed in the system.
Our rates are net rates. But in some countries the rules may change. Most of the taxes will be included in the price on the purchase. You will not see any information about this on the voucher. Hotel also wont ask additional payment from you. But in some countries, the tax collection will be made by the hotel on the arriving day. On our voucher this information will be under IMPORTANT with all details. You might need to get ready for these kind of payments. All of these payments are not related with Chehobo.com
You might enter your email address wrongly or the email came to the spam mail box. If you still didn’t find the reason, you can reach us via reservations@chehobo.com or contact our call center and give your booking number than our staff will help you about this matter and send you the voucher again.
If you click on the name of the hotel on the search page, you will be able to find all of the information.
You can click on “Show Map” and see your hotel on the map. Also if you would like to see other hotels in that area, you can also click on “Show Map” then see the hotels on the map.
Chehobo.com uses all of the services of Google Map. When you are viewing the map you can see the little icon of stick man, if you click there then you can drop the icon in to the map for located area. Then with this services you will be able to virtually walk on the street or visit the whole area.
While you are making the booking in the last page you will be able to choose the selected requests, or you can fill the box for your other requests.

4. Questions about the payment models,

Yes, when you finalize the payment you will be able to print the voucher.
While you are purchasing your room, the system will direct you to the online payment page. Meanwhile you will be able to finalize the payment via Visa, Mastercard, Dinners, Discovery, Idea or American Express.
Yes, you will be able to finalize the payment via Visa, Mastercard or American Express. If you will face any issue, kindly reach us via account@chehobo.com
Chehobo.com never save your credit card details, we only work with secure 3D online payment systems.
In this case, you make the payment partially or you can select another product which has lower rate. In our system there is no other payment method such as Bank Transfer.
Depends on the cancellation policy of the hotel, the refund transaction will be done by our online payment partner in 7 day to your bank.
Because of Chehobo.com is working in different countries of the World, just to make it easy for local users Chehobo system calculates the rates locally but on the purchase section system uses the best rate available and finalize the transaction in USD from your card and your bank will calculate the rate on that date then will put it in your account. In this case there is nothing will be disadvantage for you.

5. OTHERS

sales@chehobo.com : Subjects about starting to use as Franchise, Agent or Corporate reservations@chehobo.com : Subjects about rooms, hotels, reservations, amendment, cancellation, refund support@chehobo.com : All technical subjects about the system. account@chehobo.com : Accounts, payments, credit card payments and all account based subjects. api@chehobo.com : General API information and requests.
For emergency kindly call us via + 44 (20) 39 051 051, this line gives 24/7 for our users.